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1. When should I contact Container Relocations?
As soon as you know you are going to move house, start contacting household movers for ballparks. Once you have your movers quotes, get in touch with Container Relocations again (as we've probably got one of the best value moving quotes on the table!) and we'll book in your move. As we own our containers and can help you with storage, unlike other household movers we can organise local and nationwide moves within a few working days. Overseas removals may take more time depending on shipping schedules.
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2. How do I get a quotation?
To get a quotation from Container Relocations, either call free phone on 0800 00 55 55 (from within NZ only) or apply online. You will be asked to supply a inventory of the goods for moving in order for us to supply the best sized container and appropriate amount and type of packing materials.
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3. How are your moving costs calculated?
We have set rates for each container size and moving costs are calculated for each customer based on the distance that each container has to travel, along with additional costs for storage, shipping and customs clearance.
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4. What does the removal quotation include?
No two moves are exactly the same and we offer a range of packing and moving services. Broadly speaking, however, costs include the following:
- Packing costs (by our team) and packaging materials
- Lifting and loading of goods into the container
- Storage of container if required
- Removal of container to port of departure (as required)
- Customs and destination port charges (as and if applicable)
- Shipment of container to destination port
- Customs and quarantine clearance
- Delivery of container to final destination address
- Unloading of container (subject to access)
- Unpacking of household goods and removal of unwanted packaging (by arrangement)
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5. Will I have to pay GST?
Yes, GST is payable at 12.5% and will be included in your removal quotation.
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6. How and when do I need to pay Container Relocations?
When you confirm your move with Container Relocations, you will be required to pay a 10% deposit. The remaining 90% of the moving costs must be paid in clear funds into Container Relcoations' bank account prior to delivery at the new destination.
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7. Who is my contact at Container Relocations?
Your contact is owner/ operator Mark Pedersen. Mark can be reached on the freephone number, 0800 00 55 55, office number 03 - 331 7740, on his mobile 027 222 6170 or by email at mark@containerrelocations.co.nz.
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8. Where is Container Relocations located?
Container Relocations has its main office in Christchurch at: Level 3, 306 Port Hills Road, Woolston, Christchurch and depots located at TBC Auckland and 35 Edmonton Road, Sockburn, Christchurch.
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9. Does Container Relocations pack up houses from anywhere in New Zealand?
Yes, Container Relocations can pack up houses from anywhere in New Zealand.
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10. Does Container Relocations offer a worldwide service?
Yes, you can use Container Relocations household removals service for local (Christchurch and Auckland), nationwide (New Zealand) and international removals.
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11. What items can't I ship overseas?
The following items cannot be accepted for storage or transportation: food, cash, bonds, jewellery, alcohol, fireworks or other explosives, flammable gases, liquids or solids, poisons and toxins, corrosives, radioactive materials, ammunition or firearms, scuba tanks, gas cylinders, aerosol cans, butane lighters and other pressurised vessels or pornography. We also suggest that you do not pack perishables or liquids that could leak during transit.
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12. What items cannot be imported?
For a list of prohibited items, please refer to online customs guides for the country of your destination / importing country.
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13. What should I do before moving day?
Before our packers arrive, make sure you have:
- Cleared out all your living and storage spaces
- Disconnect all appliances
- Defrost fridges and freezers
- Clean outdoor equipment, tools and furniture
- Make sure you have final meter readings
- Cancel all utility services.
Please see our moving house checklist for more advice.
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14. Can Container Relocations arrange storage of my goods?
Yes. Your goods once packed into one of our containers can be stored at either one of our secure depots in Christchurch and Auckland until the delivery schedule is confirmed.
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15. How can I ensure my goods are protected during storage and transit?
By using our full packing service, you can help ensure that your goods arrive without any damage, as our team of professional packers use high-quality and appropriate packaging to wrap and pack your items. We also offer comprehensive insurance to further protect your goods during storage and transit. Please ask Mark for more details.
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16. What happens to my container when it leaves my house?
Your container is taken to either to one of our secure depots for storage, or it is taken to its port of departure. The team at Container Relocations keep track your shipment and arrange for your container to be delivered at your destination address as per the agreed schedule. If any unforseen delays occur (due to inclement shipping weather for example), the team will let you know immediately.
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17. What happens to my container when it leaves my house?
You will be contacted to arrange customs and quarantine clearance and a suitable date for delivery. If arranged, we will assist with unloading and unpacking and remove any unwanted packaging from your destination address.
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If your query is not answered here, please feel free to ask Mark or one of the Container Relocations team.
"Container Relocations helping make life easy for movers
moving
house and home within New Zealand and overseas."
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